Knowledge network analysis applied to an energy company to study problem solving, energy transition and innovation networks

Energy companies must constantly evolve to remain competitive in the industry and contribute to sustainable development. Such companies often rely on R&D and knowledge management to support their growth and innovation. Knowledge Network Analysis (KNA) is an effective tool that can be used by large companies to map their organizational network, identify key areas of collaboration, and recognize actions that can be taken to foster further innovation. This study presents a comprehensive KNA conducted among more than 15,000 technical employees of Eni, one of the largest energy companies in the industry, focusing on internal networks such as problem solving, energy transition and innovation. The main objectives were to analyze, map and support informal collaboration networks, assess network characteristics, and understand collaboration flows in specific areas of interest. The methodology involved conducting various KNA surveys and questionnaires through the years 2015 to 2023 to capture employee interactions and measure the evolution of collaboration networks within the organization. Our findings offer actionable insights to foster collaboration and innovation and provide valuable guidelines that could benefit not only Eni, but other companies facing similar challenges to achieve ambitious goals and remain competitive in their industries. This study represents one of the largest KNAs ever conducted in an industrial context and underlines its potential as an effective tool for understanding and enhancing internal organizational networks.