Digital wellbeing experience in the workplace: development and validation of the Work-Related Human Computer Interaction Questionnaire

Background – The rapid evolution of technology has triggered profound cultural, social, and psychological changes, along with a constant demand for human adaptation to new challenges. Digital wellbeing (DW) refers to the individual’s positive and healthy relationship with information and communication technology (ICT), characterized by feelings of comfort, support, safety, satisfaction, and low levels of stress during their interactions with ICT. However, DW can be threatened by ergonomic, organizational, and psychological issues, particularly in the workplace. Despite efforts to improve the objective conditions of user experience, the understanding of the role of psychological factors in HCI remains partially disregarded. Aims – This study aimed to validate a new multidimensional psychometric tool designed to assess the perceived quality of HCI in the workplace, the Work-Related Human Computer Interaction Questionnaire (wrHCI-Q). Methods – A sample of 1, 198 employees of a large Italian banking group (52% females; age: 49.04 ± 8.7) underwent an online survey. Reliability, exploratory factor analysis (EFA), and confirmatory factor analysis (CFA) were performed. Results – The wrHCI-Q consisted of 35 items and a four-factor structure (technostress, self-efficacy, positive attitude, and HCI aversion), supported by the CFA indices. Conclusion – The wrHCI-Q is a new, valid, and reliable scale to catch some crucial human factors affecting the quality of HCI. It is expected to foster the understanding of the determinants of individual DWE and to shed light on the factors that undermine a healthy employee’s interaction with ICT.